Reference

rans303 Terms & Conditions for Your Account

rans303 Terms & Conditions set out how your account, phone verification, wallet activity and lobby access work in Indonesia.

Phone verificationWallet-use rulesPolicy updatesLocal-law access
rans303 rans303 Terms & Conditions for Your Account
HELP WITH TERMS

Get Help With Account Terms

A clear support path helps when a policy point affects your account or wallet status. Contact us through the support route shown after login and include your verified phone number, the relevant Terms & Conditions clause and any payment receipt. For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, we can check the account record without asking you to send a password.

Team online

Account wording

Ask us to explain an account clause before you continue. We can check the phone-verification step and point you to the exact Terms & Conditions wording attached to your account.

Wallet status

If a DANA, OVO, GoPay or QRIS reference does not match, send the receipt through the account support route. We will check the recorded status and explain the next policy step.

Policy request

For a wording concern or requested correction, include the clause, your account phone number and the reason. We will route the request to the team handling policy changes.

DATA SAFEGUARDS

How We Handle Your Account Terms

These Terms & Conditions also explain the records needed to operate an account safely. We use the verified phone step, activity records and payment references to check requests, while cookies help keep…

Account records

We connect account activity to the phone number used during verification. This helps us distinguish your requests from another person’s request when a policy or wallet question is raised.

Payment details

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references may be checked against your account record. Send receipts only through the account support path, not in open messages.

Cookie use

Cookies can preserve sign-in state and selected account settings in your browser. If you clear them, the Terms & Conditions still apply, but you may need to complete the account step again.

Account security

Do not share your password or phone verification code. If access appears unusual, contact support from the account route so we can check the relevant record before making a change.

Record retention

We retain account, verification and payment records for the period needed to operate the service, address disputes and meet applicable obligations. The period can depend on local law.

Change requests

To request a correction or policy change, name the clause, explain the requested result and provide your verified account phone number. We will assess the request under the current Terms & Conditions.

Terms & Conditions Questions Before Opening

These answers address the policy searches we hear most often before an account is opened. They cover eligibility, phone verification, payment references, cookies, account records and requests for changes. Read the full Terms & Conditions as well, because the complete wording controls your account activity where local law permits.

They are the rules for opening and using an account, completing phone verification, matching wallet or bank references, accessing the lobby and handling policy updates. They apply where local law permits.

Yes. Account eligibility and access depend on local law. You should check whether this type of service is permitted where you are located before completing the account step.

Phone verification links requests to the correct account and helps us check wallet or bank references. We may require it before account access, and you should keep the code private.

They require payment references to match your account details. DANA, OVO, GoPay and QRIS receipts may be checked, while unmatched records can remain paused until the account details are confirmed.

The policy applies to both browser paths. Clearing cookies or changing devices may require another sign-in or phone check, but the same Terms & Conditions govern the account.

Use the support route shown after login and provide your verified phone number, the detail needing correction and the reason. We assess requests against the current Terms & Conditions.

We may change the wording when operating procedures or applicable rules change. We show the updated text and date on this page, and the new wording applies as stated where local law permits.